Accenture's Report on Top 10 Banking Trends in 2025 and Beyond
The "Top 10 Banking Trends in 2025 and Beyond" report provides a comprehensive overview of the key trends that are expected to shape the banking sector over the next decade. This report highlights the transformative impact of digitization, which has made banking services more accessible and cost-effective but also less distinct and more impersonal. It emphasizes the critical role of AI in restoring personal connections and enhancing customer relationships by offering personalized advice and experiences. The report also underscores the importance of balancing digital efficiency with the human touch, advocating for banks to return to their role as trusted financial consultants. By shifting from a mindset of 'why we can't' to 'how might we,' the report aims to help banks rebuild personal relationships and deliver significant social and economic benefits. Read and download the full report.
The Top 10 Trends shaping the industry in 2025 and beyond:
- Technology enables banking for all
- Regulators’ quest to eliminate risk is creating new risk
- Scale matters more than ever
- Customer experiences go back to the future
- Product strategy: From siloed to inseparably connected
- A different way of working
- A shift from ‘waste out’ to ‘value in’
- The future is open source
- Traditional coding fades into the past
- Platform providers face the innovator’s dilemma