Accenture Technology Vision 2025
About Accenture Technology Vision 2025:
New research from Accenture finds a new era of digitization is unfolding—one in which AI continuously learns and drives new levels of autonomy across organizations, positioning trust in its performance as the most important measure organizations will need for AI to achieve its promise.
Now in its 25th year, the Accenture Technology Vision 2025 explores how the future is being shaped by AI-powered autonomy. As AI diffusion accelerates across the enterprise and society at a rate that is faster than any prior technology, 69% of executives believe it brings new urgency to reinvention and how technology systems and the processes it enables are designed, built and operated. The research also predicts AI will increasingly act as a technology development partner, a personal brand ambassador, power robotic bodies in the physical world, and foster a new symbiotic relationship with people to bring out the best in each other.
This year’s main theme explores the unifying thread across the Vision’s four trends: how AI is becoming generalized, the autonomy it brings to the things it touches and how it will be used to develop “cognitive digital brains”. It also raises how trust—both emotional and cognitive—will be paramount to any AI-driven enterprise reinvention.
Enterprises should not be thinking of AI efforts as isolated. Instead, they should see the bigger picture by integrating all the distributed AI initiatives and building a cognitive digital brain. They can hard-code workflows, institutional knowledge, value chains, social interactions and so much other crucial data about businesses and the world into a system that can understand—and increasingly act—at a higher level than ever before. This cognitive intelligence will become the central nervous system for enterprise decision-making and continuous learning.
Succeeding in this new era won’t be easy. AI brings new levels of autonomy to all it touches. And as anyone who’s raised children can tell you, autonomy requires trust. So, before enterprises can capitalize on AI’s limitless potential, they must reconsider how they build trust.
Here are the four trends at the heart of this year’s Technology Vision 2025:
The binary big bang
We’re at a precious moment in software engineering. The rise of language models has changed how we write code, leading to a new era of always-there AI. Because of this generational transition, leaders are rethinking how systems are designed.
As we start trusting AI to help us innovate, early movers can shape our new technology landscape. In the process, they can gain advantages similar to those of the pioneering digital companies.
Your face, in the future
Historically, it’s the human elements that drive customer trust and loyalty. As AI becomes increasingly involved in customer interactions, companies need to think about user experience.
Personifying AI will be critical for success in this new era. If done right, autonomous agents can become trusted sales reps, customer service agents and brand ambassadors.
When LLMs get their bodies
We’re at a pivotal moment as generative AI is applied to physics and the world of robotics.
Gone are the days of task-specific droids that require specialized training. The next generation of autonomous robots can interact with anyone, handle a wide variety of tasks and react to the world around them.
These capabilities will radically change how businesses use robotics.
The new learning loop
To fuel the spread of artificial intelligence at work, leaders must equip their employees with the power to automate. This will create a beneficial cycle where people teach and learn from AI, making it even more valuable.
In this ideal world, workers will become innovators. They’ll gain access to limitless skills and design work to be more engaging.
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