Isabel Zisselsberger, Partner, KPMG China
Tracy Shum, Director, KPMG China
Jessica Hong, Associate Director, KPMG China
Sean Ren, Associate Director, KPMG China
Ji-Ye Hwang, Head of Customer Experience & Transformation, Manulife Hong Kong
Victor Leung, COO, gini
Julia Clyne, Head of Media, APAC, Dow Jones
Hong Kong’s Data Driven Future – Practical applications of analytics to achieve better business outcomes
Effective data analytics helps organisations derive patterns and correlations, trends, risks and opportunities and, in turn, make better decisions. Brands can leverage data to generate customer insights and develop products and experiences that are truly tailored to their customers’ needs. In this webinar we will use two recent market studies conducted in Hong Kong to showcase where data is being used and can be used in future to achieve better business outcomes.
While some companies have a strong grasp of data analytics and have started investing in it, others still depend on manual processes and outdated spreadsheet technologies to perform data analytics. In addition, many Hong Kong companies are missing out because they’re focusing on past performance rather than predicting future trends and really understanding their customers inside out.
In the course of an interactive seminar, our speakers will share their insights on how data analytics is driving business performance in Hong Kong. A panel will further discuss strategies and actions for customer insights and understand what’s important to them.
There will be a 20 minute presentation followed by a 20 minute panel discussion.
Details on how to join this webinar will be sent via email 2 hours before the webinar start time.
About the speakers
Isabel Zisselsberger is a Partner in KPMG’s Consulting practice in Hong Kong. She has been with KPMG for 20 years and has experience in delivering banking business and technology consulting services in Europe and Asia. She is also the Head of Customer, Operations and Finance Consulting in Hong Kong.
Tracy Shum is a Management Consulting Director in Hong Kong. She has been with KPMG for 12 years and is focused on delivering finance, operations consulting to clients in Hong Kong, Asia and Europe helping them to transform and navigate complex change initiatives.
Jessica Hong is an Associate Director in KPMG’s Consulting practice in Hong Kong. She has over 12 years of experience and is focused on delivering customer transformations for leading insurance and banking clients in Hong Kong and Asia.
Sean Ren is an Associate Director in KPMG’s Consulting practice in Hong Kong. He has over 12 years of experience advising leading financial institutions in North America and Asia on their key strategic and transformation initiatives in digital, customer, and operations.
Ji-Ye Hwang is the Head of Customer Experience & Transformation for Manulife Hong Kong, overseeing the implementation of Hong Kong’s holistic Customer Experience strategy managing Manulife’s three key CX programs – the Net Promoter System, Customer Experience Transformation and the Customer First Culture & Change Management.
Ji-Ye’s expertise lies in creative problem solving and collaborating across wide-ranging teams, which is exemplified by the diverse roles in her career. Ji-Ye joined Manulife in 2008 in the Asia Human Resources function and later John Hancock – the US Division of Manulife based in Boston. In 2013, she returned to Hong Kong as the Assistant Vice President of Strategy and was a key member of the Asia Corporate Development that led to the successful bids for the DBS Regional Bancassurance partnership and the acquisition of the Standard Chartered Bank MPF business in Hong Kong.
As Head of Media, APAC at Dow Jones, Julia Clyde is responsible for all sales in Asia across Dow Jones’s portfolio of advertising products and solutions. Her team builds customised programs across Dow Jones’s media platforms to help organisations reach an influential audience with compelling stories and ideas.
Prior to Dow Jones, Julia led the advertising team at The New York Times in Asia, playing a significant role in expanding The Times’ presence in the region by opening new advertising offices in Singapore and Tokyo and helping to launch the services of its T Brand Studio. Julia began her career in the publishing industry at Penguin Random House before working at Fairfax Media in advertising sales. Julia earned her Bachelor of Arts degree at The University of Queensland and also undertook some of her studies at La Sorbonne Nouvelle - Paris III .
Victor Leung is a serial technology entrepreneur. He started his first business in 2007, and sold his first company, a biotech company, in 2016 — to a NASDAQ-listed business. Named by Business Week Magazine as one of Asia’s Top 25 Entrepreneurs under 25 in 2007, Victor now is COO of gini, a Senior Advisor and investor for multiple companies, and an active member of the Hong Kong Fintech Association helping to drive regulation changes in the Hong Kong finance market. Besides an award-winning app, gini is also highly recognized by a number of credible institutions including Harvard Business School and Citibank. With his experience launching and running successful technology businesses in the US and in Hong Kong, Victor is a recognized fintech expert in Hong Kong while highly involved in the development of open banking regulations.
- Member: Free of charge
- Non-Member: HK$140
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