Sponsored by
Part of the Retail and Consumer Series
Supported by the Luxury & Retail Committee
How should companies react to changes characterised by supply chain disruption, consumer preference for experience, and rapid adoption of emerging technologies?
Speaker:
Phil Lai, Partner, PwC China
In last year’s report ‘China's next retail disruption: End-to-end value chain digitisation’, PwC examined the development of “New Retail” and discussed on how the retail value chain is being transformed by digitisation. This year, the newly released Global Consumer Insights Survey (GCIS) has shed light on the emerging significance of customer experience (CX). Taking the global insights with a local spin, PwC’s China/ Hong Kong report, titled ‘Back to the core: Reinvigorate experience-driven retail at a time of uncertainty’, expanded the New Retail narrative with a focus on customer experience in today’s technology-empowered world. PwC look at present-day customer experience trends and how they, in turn, are supported by the organisations implementing them, and what needs to be changed to make both customer experience (CX) and employee experience (EX) part of their winning strategy.
About the speaker
Phil Lai has over 15 years of consulting and industry experience driving operations and digital transformation programs. Phil is part of the Management Consulting practice at PwC and focuses on Consumers and eCommerce businesses.
He is a Six Sigma Black Belt and has completed the Certified in Production and Inventory Management (CPIM) program by APICS. He is fluent in English and Mandarin Chinese.
Prior to joining PwC, Phil led several transformation projects in high-tech and medical device industries – responsible for innovation, product development and supply chain management.
Phil earned both of his Master of Business Administration and Bachelor of Science in Electrical Engineering from Queen’s University in Canada.
This event is hosted by Andrew Seaton.
Ticket includes a full hot English breakfast buffet.
Please note that Business Attire is required by the Hong Kong Club - collared shirts must be worn by men, and jeans, sandals and sports shoes are not permitted. To see the full list of club rules on dresscode, please click here.
Pricing
- Member: HK$ 440
- Non-Member: HK$ 560
- Y-Network Member: HK$ 340
- Start-up Member: HK$ 340
Terms & Conditions
- Reservations in advance are required. Please consider your booking confirmed unless notified otherwise.
- Business Attire is required by the Hong Kong Club. No jeans or sports shoes.
- Cancellations must be made in writing 24 hours prior to the event. No shows will be charged.
- This event is closed to the media.
- The event will be cancelled if the No.8 Typhoon signal or the Black Rain Storm warning is in force.
- By attending this event, you agree to be photographed and/or filmed and give permission to use your likeness in promotional and/or marketing materials.
- For further information please email [email protected]
- Please make cheques payable to: "The British Chamber of Commerce in Hong Kong" & send it to Room 1201 Emperor Group Centre, 288 Hennessy Road, Hong Kong