Dealing with Difficult People

Event date: 
Tue, 28/06/2011 - 12:30 - 14:00
Speaker: 
MJ Jennings, Director of Training and Executive Coaching, Active Communication

Through this interactive talk, MJ will provide an opportunity to learn more effective strategies for relating to angry, emotional, or tearful individuals.

Dealing with Difficult People
MJ Jennings, Director of Training and Executive Coaching Active Communication

Through this interactive talk, MJ will provide an opportunity to learn more effective strategies for relating to angry, emotional, or tearful individuals. The program includes a review of the components of interpersonal communication including attending skills, responding skills and assertive responses. In addition, specific guidelines for dealing with emotional situations will be presented. Applications of these skills and techniques to specific situations generated by the participants will be discussed and questions addressed. Problem situations and their solutions are role-played in small groups.

About the Speaker
 
MJ is known as “The Inspiration Woman” – for good reason. A highly qualified Coach, she is the Director of Training and Executive Coaching with Active Communication, a Hong Kong-based consulting firm that specialises in training and coaching for corporate clients and individuals in the skills of communication, leadership and team-building.

This seminar is organised by the British Chamber's Women in Business Committee but both men and women are welcome to attend.  A sandwich lunch will be provided.  Please allow enough time to get past the security checks at the Consulate which can take a few minutes.

12.30 - 2.00pm
Tuesday 28th June 2011
Conference Room, 6/F, The British Consulate General,
1 Supreme Court, Admiralty, Hong Kong

To Book, please regsiter online by clicking 'Register Now' button & follow the steps.
The participant email address MUST be for the participant only so we can fully register their booking
(not the booker or any other contact)
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Participant 1 Name: Company Name: Participant 1 Email:
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Please reserve:

____ Place/s at $220 each (members)
____ Place/s at $270 each (non-members)
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Cancellations must be made in writing 24 hours prior to the event. No shows will be charged.
For further information please email hilary@britcham.com
Please make cheques payable to: "The British Chamber of Commerce in Hong Kong"
& send it to Room 1201 Emperor Group Centre, 288 Hennessy Road, Hong Kong
Please note that for operational reasons mobile telephones and similar electronic devices
are not permittedinside the British Consulate - General.
Visitors may leave such devices at the Security Desk on the Ground Floor.
No photography.
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